Privacy Policy
btb999 is committed to protecting your personal information. This Privacy Policy explains in clear, formal terms what data we collect from players in Bangladesh, how we use it, how we protect it, and what rights you hold over your own information.
btb999 handles personal data from players across Bangladesh every day — from registration details to payment transactions. These six principles guide every decision we make about your data.
SSL 256-bit Encryption
All data transmitted between your device and btb999 is protected by SSL 256-bit encryption — the same standard used by major financial institutions. Your login credentials, payment details, and personal information travel over an encrypted channel at all times.
Minimal Data Collection
btb999 collects only the information strictly necessary to operate your account, process payments, and comply with legal obligations. We do not collect data speculatively or sell personal profiles to marketing agencies.
No Unauthorised Sharing
Your personal data is never sold, rented, or disclosed to third parties for commercial purposes without your explicit consent. Data is shared only with verified service providers bound by confidentiality obligations, or where required by law.
Player Control & Rights
You have the right to access, correct, and request deletion of your personal data at any time. btb999 provides straightforward channels for exercising these rights — no complicated procedures, no unnecessary delays.
Transparent Cookie Use
btb999 uses cookies solely for essential platform functionality, session management, and anonymised analytics. We clearly disclose what each category of cookie does and how long it is retained on your device.
Defined Retention Periods
btb999 retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. Once a retention period expires, data is securely deleted or anonymised.
01 Information We Collect
btb999 collects personal data through several distinct channels. The categories of information collected, and the circumstances under which they are collected, are set out below.
1.1 Registration & Account Data
When you create a btb999 account, you provide us with information necessary to establish and maintain your player profile. This includes:
- Full legal name as it appears on your government-issued identification document
- Date of birth (used to verify that you meet the 18+ age requirement)
- Email address and mobile phone number (used for account communication and two-factor authentication)
- Residential address in Bangladesh
- Username and encrypted password
- Preferred language and currency settings
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, btb999 may request documentary evidence to verify your identity, age, and payment method ownership. Documents you submit for this purpose — such as a National ID Card (NID), passport, or driving licence — are processed solely for verification purposes and stored securely in accordance with Section 5 of this Policy.
1.3 Financial & Transaction Data
btb999 records all financial transactions associated with your account, including:
- Deposit amounts, dates, and payment methods (bKash, Nagad, Rocket, Upay, bank transfer)
- Withdrawal requests, amounts, and processing status
- Bonus credits, wagering activity, and bonus settlement records
- Account balance history
btb999 does not store full payment card numbers or mobile banking PINs. Payment method details are tokenised and processed through our payment providers' secure systems.
1.4 Technical & Usage Data
When you access btb999, our systems automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and in-game activity logs. This data is used for security monitoring, fraud prevention, platform performance optimisation, and to resolve technical issues.
1.5 Communications Data
If you contact btb999 support via email or live chat, we retain records of that correspondence. This includes your contact details, the content of your messages, and any attachments you provide. These records are used to resolve your query, improve our support quality, and maintain a history of interactions relevant to your account.
1.6 Data from Third Parties
btb999 may receive data about you from third-party sources, including payment processors confirming transaction outcomes, identity verification service providers confirming KYC results, and fraud detection partners flagging suspicious activity patterns. All third-party data sources used by btb999 are subject to contractual data protection obligations.
02 How We Use Your Data
btb999 processes personal data only for specific, legitimate purposes. We do not use personal data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which btb999 uses your personal data are described below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration data, KYC documents | Performance of contract |
| Processing deposits & withdrawals | Financial & transaction data | Performance of contract |
| Identity & age verification | KYC documents, date of birth | Legal obligation |
| Fraud prevention & security | Technical data, transaction history | Legitimate interest |
| Customer support | Communications data, account data | Performance of contract |
| Platform analytics & improvement | Anonymised usage data | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, deposit history | Legal obligation / legitimate interest |
| Marketing communications | Email, mobile number | Consent (opt-in only) |
Marketing Communications
btb999 will only send you promotional communications — including bonus offers, tournament announcements, and seasonal promotions — if you have explicitly opted in to receive them during account registration or at a later point through your account settings. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Opting out of marketing communications does not affect essential account communications (such as deposit confirmations, withdrawal notifications, or security alerts), which are sent regardless of marketing preference as they form part of the service.
03 Data Sharing & Third Parties
btb999 operates with a network of trusted third-party service providers whose involvement is necessary to deliver the btb999 platform and its associated services. Personal data is shared with these parties only to the extent necessary for them to perform their specific function, and all such parties are contractually bound to process your data only on btb999's instructions and in compliance with applicable data protection standards.
Categories of Third-Party Recipients
- Payment processors: bKash, Nagad, Rocket, Upay, and our banking partners receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own regulatory frameworks and data protection obligations.
- Identity verification providers: Third-party KYC service providers receive identity document data for the purpose of verifying your age and identity. Document data is not retained by btb999 beyond the period required for verification and compliance record-keeping.
- Game technology providers: Game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session data necessary to deliver their game content. These providers do not receive your full personal profile.
- Fraud prevention services: Security and fraud detection partners may receive transaction data and technical identifiers (such as IP addresses and device fingerprints) for the purpose of identifying and preventing fraudulent activity on the platform.
- Analytics providers: btb999 uses anonymised, aggregated usage data for platform performance analytics. No personally identifiable information is included in analytics data sets.
- Legal and regulatory authorities: btb999 may be required by law or court order to disclose personal data to government authorities, law enforcement agencies, or regulatory bodies. In such cases, btb999 will disclose only the minimum data required to comply with the legal obligation.
International Data Transfers
Some of btb999's third-party service providers may be located or operate infrastructure outside Bangladesh. Where personal data is transferred internationally, btb999 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a standard of protection equivalent to that applicable within Bangladesh.
05 Data Retention & Storage
btb999 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, after which it is securely deleted or anonymised. The following retention periods apply to the main categories of data held by btb999:
- Account registration data: Retained for the lifetime of your active account, plus a minimum of 5 years following account closure, to satisfy record-keeping and compliance obligations.
- KYC identity documents: Retained for a minimum of 5 years from the date of verification in accordance with anti-money laundering record-keeping requirements.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction for financial compliance and dispute resolution purposes.
- Support communications: Retained for 2 years from the date of last contact, or for the lifetime of the account where the communication relates to an unresolved matter.
- Technical & usage logs: Retained for up to 12 months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.
- Marketing consent records: Retained for the duration of your consent, plus 1 year following withdrawal of consent, as evidence of lawful processing.
Data Storage Location
btb999's primary data storage infrastructure is hosted on servers with strong physical and technical security controls. Where data is stored or processed by third-party providers, btb999 ensures that contractual data protection obligations consistent with this Policy are in place.
Data Deletion Requests
Players may request deletion of their personal data at any time by contacting [email protected]. Requests will be assessed within 30 days. Please note that btb999 may be required to retain certain data beyond the requested deletion date where a legal obligation to do so exists — for example, financial transaction records that must be retained under anti-money laundering regulations. In such cases, btb999 will confirm which data cannot be deleted and the reason why.
06 Security Measures
btb999 applies a layered approach to data security, combining technical, administrative, and physical controls to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
- Transport Layer Security (TLS/SSL): All data in transit between your browser and btb999 servers is encrypted using industry-standard TLS protocols. Unencrypted HTTP connections are not permitted on the btb999 platform.
- Password hashing: Player passwords are stored using a strong, salted cryptographic hashing algorithm. btb999 staff cannot view or recover your password — only you know it.
- Access controls: Access to personal data within btb999's internal systems is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive data protection training.
- Two-factor authentication (2FA): btb999 supports and encourages the use of two-factor authentication on player accounts to provide an additional layer of login security.
- Fraud monitoring: Automated systems continuously monitor transactions and login activity for patterns indicative of fraud, account takeover, or money laundering. Suspicious activity triggers immediate review by our security team.
- Regular security assessments: btb999 conducts periodic reviews of its security infrastructure and data handling practices to identify and address vulnerabilities before they can be exploited.
Data Breach Response
In the unlikely event of a data security incident that affects your personal information, btb999 will take immediate steps to contain the breach, assess the scope of impact, and notify affected players as required. btb999 maintains an internal incident response protocol to ensure that any breach is handled promptly and effectively.
Your cooperation is important to maintaining account security. You must keep your login credentials confidential, use a unique strong password for your btb999 account, and notify btb999 immediately at [email protected] if you suspect that your account has been accessed without your authorisation.
07 Your Rights as a Player
As a player whose personal data is processed by btb999, you hold a number of rights in relation to that data. btb999 is committed to facilitating the exercise of these rights in a straightforward and timely manner. To exercise any of the rights described below, contact us at [email protected] with the subject line "Data Rights Request". btb999 will respond within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data that btb999 holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data held by btb999 about you is inaccurate or incomplete, you have the right to request that it be corrected. For account information such as your email address or phone number, you may update these directly through your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing. This right is subject to legal retention obligations that may override a deletion request.
Right to Restriction
You may request that btb999 restricts its processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and a determination is pending.
Right to Data Portability
Where processing is based on your consent or on performance of a contract, you may request that btb999 provide you with your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Right to Object
You have the right to object to processing of your personal data carried out on the basis of btb999's legitimate interests, including profiling. You may also object to processing for direct marketing purposes at any time, with immediate effect.
08 Policy Updates & Contact
btb999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this document reflects the date on which the current version entered into force. Material changes to this Policy will be communicated to registered players via email notification to the address held on your account. We encourage you to review this page periodically to stay informed about how btb999 handles your personal data.
Continued use of the btb999 platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with a change, you should cease using the platform and contact btb999 to request account closure and deletion of your data in accordance with your rights under Section 7.
How to Contact btb999 About Privacy
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact the btb999 data team using the following details:
- Email: [email protected] (subject line: "Privacy Enquiry")
- Support hours: 24 hours a day, 7 days a week, in English
- Response time: Within 5 business days for general privacy enquiries; within 30 calendar days for formal data rights requests
btb999 takes all privacy enquiries seriously. If you are not satisfied with our response to a privacy concern, you may seek further recourse through the appropriate data protection or consumer protection authority in your jurisdiction.
Children's Privacy
btb999 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a person under 18 has registered an account with btb999 or that their data has been collected by the platform, please notify us immediately at [email protected]. We will investigate and, where confirmed, close the account and delete all associated data without delay.
Questions? We Are Here to Help
Our support team is available 24/7 in English. Browse our FAQ for quick answers, explore the casino, or contact us directly about any privacy matter.